Shipping policy

Thank you for shopping at Feeding The Paws. This policy explains how we process, ship, and deliver your orders, and what to do if something goes wrong along the way. This Shipping Policy forms part of our Terms of Service.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays) after your order is placed and payment is confirmed. Orders placed after 5:00 PM EST, or on weekends and holidays, begin processing on the next business day.

You will receive:

  1. An order confirmation email immediately after checkout
  2. A shipping confirmation email with your tracking number once your order ships
  3. A delivery confirmation when the carrier marks your package as delivered

During peak periods (holiday season, major sales events, product launches), processing may take slightly longer than usual. If we expect a significant delay with your order (more than 5 business days of processing), we will contact you by email with the option to wait or cancel for a full refund.

If your payment fails verification or is flagged for review by our payment provider, processing will not begin until the issue is resolved. We may contact you to confirm order details in cases of suspected fraud.

2. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states and Washington, D.C.

At this time we do not ship to:

  • PO Boxes serviced only by carriers that do not deliver to them (we recommend a street address where possible)
  • APO/FPO/DPO military addresses (contact us before ordering — we may be able to accommodate)
  • US territories (Puerto Rico, Guam, US Virgin Islands, etc.) — contact us for availability
  • International addresses

If you place an order to a destination we cannot serve, we will cancel it and issue a full refund.

3. Shipping Methods, Times, and Rates

Standard Shipping: 3–5 business days after your order ships.

Total estimated delivery time: 4–8 business days from the date of your order (processing time + shipping time).

Free shipping is available on orders over $45 (calculated on the order subtotal after discounts and before taxes, unless otherwise stated).

Shipping rates for orders under the free-shipping threshold are calculated and displayed at checkout before you complete your purchase.

Please note: delivery times are estimates, not guarantees. Carrier delays, severe weather, natural disasters, peak-season volume, and other events outside of our control can occasionally extend delivery times. We are not liable for carrier delays, but we will always help you track down a late package.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also track your order any time via the Track Your Order page on our website.

  • Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
  • Tracking updates are provided by the carrier and may occasionally lag behind the package's actual location.

If your tracking has not updated for more than 7 business days, contact us at info@feedingthepaws.com with your order number and we will investigate with the carrier.

5. Incorrect Shipping Address

Please double-check your shipping address at checkout, including apartment/unit numbers and ZIP codes. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you notice an address error, contact us immediately at info@feedingthepaws.com with "ADDRESS CHANGE" and your order number in the subject line. We can usually correct the address if the order has not yet shipped.
  • Once an order has shipped, we cannot redirect it. You may be able to request a delivery change directly with the carrier, subject to their policies and fees.
  • If a package is returned to us as undeliverable due to a customer address error, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. If you prefer a refund instead, we will refund the item price minus the original shipping cost and any carrier return fees.

6. Lost, Stolen, or Missing Packages

Tracking shows "Delivered" but you can't find your package

  1. Check with household members, neighbors, or your building's front desk or mailroom.
  2. Look around your delivery location — porch, garage, side door, mailbox, parcel locker.
  3. Wait 48 hours — carriers sometimes mark packages as delivered up to two days before they actually arrive.
  4. Contact the carrier with your tracking number for delivery details (GPS scan location, photo of delivery, etc.).

If you still can't locate your package after these steps, email us at info@feedingthepaws.com and we will work with you and the carrier to resolve the issue, including filing a carrier claim where applicable. Depending on the outcome of the investigation, we will offer a replacement or refund.

Please note that we may require a signed statement of non-receipt for claims involving packages marked as delivered, and we reserve the right to decline claims in cases of suspected abuse.

Package lost in transit

If your tracking shows no movement for an extended period and the package appears lost in transit, contact us. We will open an investigation with the carrier, and once the carrier confirms the loss (or the investigation window passes), we will send a free replacement or issue a full refund — your choice.

Stolen packages

We recommend shipping to a secure location if package theft is common in your area. For packages confirmed delivered by carrier GPS/photo and subsequently stolen, we handle claims case by case and may ask you to file a police report for higher-value orders.

7. Damaged in Transit

If your order arrives damaged:

  1. Contact us within 7 days of delivery at info@feedingthepaws.com.
  2. Include your order number and clear photos of the damaged item and the packaging (this is required for carrier claims).
  3. Keep the original packaging until your claim is resolved.

We will send a free replacement or issue a full refund — your choice. See our Return & Refund Policy for full details.

8. Order Changes and Cancellations

Orders can be changed or canceled only before they ship. Because we process orders quickly (1–3 business days), contact us as soon as possible after placing your order at info@feedingthepaws.com with "CANCEL" or "CHANGE" and your order number in the subject line.

Once an order has shipped, it can no longer be changed or canceled, but you may return it after delivery under our Return & Refund Policy.

9. Split Shipments

If your order contains multiple items, we may occasionally ship them in separate packages at no extra cost to you. You will receive tracking information for each shipment. Your order is complete when all packages have been delivered.

10. Customs, Duties, and Taxes

For US domestic orders, applicable sales tax is calculated and charged at checkout. No customs duties apply to domestic shipments.

11. Severe Weather and Force Majeure

Shipping and delivery timelines may be suspended or extended during events beyond our reasonable control, including severe weather, natural disasters, carrier service disruptions, strikes, or government actions. We will resume normal processing as soon as conditions allow.

Contact Us

Feeding The Paws — operated by VALPO MEDIA LLC 311 Golf Rd, Ste 1000 West Palm Beach, FL 33407, USA Email: info@feedingthepaws.com Website: feedingthepaws.com Support Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday